Columbia University Health Services

Questions? Get Answers with Aetna Student Health NavigatorTM

As a member of the Columbia Student Medical Insurance Plan, you have access to Aetna NavigatorTM, your secure member website, providing personalized benefits and health information. You can take full advantage of this interactive website to complete a variety of self-service transactions at Aetna Student Health. 

By logging into Chickering’s Aetna Navigator, you can: 

• Review who is covered under your plan.
• Request member ID cards.
• View Claim Explanation of Benefits (EOB) statements.
• Estimate the cost of common health care services and procedures to better plan your expenses.
• Research the price of a drug and learn if there are alternatives.
• Find health care professionals and facilities that participate in your plan.
• Send an e-mail to Aetna Student Health Customer Service at your convenience.
• View the latest health information and news, and more!
  

How do I access the Aetna NavigatorTM? 

• Go to Aetna Student Health.
• Click on "Find Your School."
• Enter your school name and then click on "Search."
• Click on Aetna Navigator and then the "Access Navigator" link.
• Follow the instructions for First Time User by clicking on the “Register Now” link.
• Select a user name, password and security phrase.
  

Your setup is now complete, and you can begin accessing your personalized information!

Need help with access to Aetna NavigatorTM?

Setup assistance is available at Aetna Student Health.