Columbia University Health Services

Prescription Drug Claim Procedure

Preferred Care
When filling a covered prescription, please present your Aetna Student Health ID card to an Aetna Preferred Pharmacy along with your applicable Copay. The Pharmacy will submit a claim to Aetna for the drug.

When you need to fill a prescription and do not have your ID card with you, you may obtain your prescription from an Aetna Preferred Pharmacy and be reimbursed by submitting a completed Aetna Prescription Drug claim form. A claim form is available at Aetna Student Health, Health Services, or Aetna Pharmacy Management. You will be reimbursed for covered medications directly by Aetna. Please note in addition to your Copay, you may be required to pay the difference between the retail price you paid for the prescription drug and the amount Aetna would have paid if you had presented your ID card and the Pharmacy had billed Aetna directly.

For information on Preferred Care Pharmacy locations go to Aetna Student Health.

Non-Preferred Pharmacy

 

You may obtain your prescription from a Non-Preferred Pharmacy and be reimbursed by submitting a completed Aetna Prescription Drug claim form. You will be reimbursed for covered medications at the Reasonable Charge allowance, less any applicable Deductible, directly by Aetna. You will be responsible for any amount in excess of the Reasonable Charge. 

You will be required to pay in full at the time of service for all prescriptions dispensed at a Non-Preferred Pharmacy. 

Claim forms, pharmacy locations, and claims status information can be obtained by contacting Aetna Pharmacy Management . Additionally, a listing of pharmacy locations can be obtained online at Aetna Student Health . 

When submitting a claim, please include all prescription receipts; indicate that you attend Columbia University, and include your name, address, and student identification number.