How to Submit a Claim for Reimbursement from Aetna Student Health

This information is for students currently enrolled in the Columbia University Student Health Insurance Plan.

Claims must be submitted within 180 days from date of service.

Submit a claim online

Before submitting a claim, please make sure you have a digital copy of the receipt.

  1. Log on to the secure Aetna member website.
  2. Click Contact Us at the top right of the page.
  3. Click Send a Message and select A claim from the dropdown menu.
  4. Input all requested information and attach a copy of your receipt.
  5. To check the status of a claim, visit the Manage Claims section. 

How to log in:

New users: In order to access the member portal on the Aetna Student Health website, you must register for the site first.

Returning users: you may log in using the user name you created when you registered for the portal. For assistance with registering, you may contact Aetna Customer Service at 800-859-8471.

Mail a claim

Download the appropriate Claim Form from the Columbia/Aetna Student Health portal and mail the completed form along with a copy of your receipt to the indicated address. Make sure to keep a copy of the receipt for your records. 

Once approved, a check will be mailed. Make sure your local address on your SSOL account is up to date!

Contact information for claims assistance

Aetna Student Health Customer Service: 800-859-8471 (in or outside the U.S.)

Member Portal: ‘Contact Us’ Section

Prescription claims: Aetna Pharmacy Management at 800-238-6279

How to submit an claim online through the Aetna secure member website