This information is for students currently enrolled in the Columbia University Student Health Insurance Plan.
Claims must be submitted within 180 days from date of service.
Submit a claim online
Before submitting a claim, please make sure you have a digital copy of the receipt.
- Log on to the secure Aetna member website.
- Click Contact Us at the top right of the page.
- Click Send a Message and select A claim from the dropdown menu.
- Input all requested information and attach a copy of your receipt.
- To check the status of a claim, visit the Manage Claims section.
How to log in:
New users: In order to access the member portal on the Aetna Student Health website, you must register for the site first.
Returning users: you may log in using the user name you created when you registered for the portal. For assistance with registering, you may contact Aetna Customer Service at 800-859-8471.
Mail a claim
Download the appropriate Claim Form from the Columbia/Aetna Student Health portal and mail the completed form along with a copy of your receipt to the indicated address. Make sure to keep a copy of the receipt for your records.
Once approved, a check will be mailed. Make sure your local address on your SSOL account is up to date!
Contact information for claims assistance
Aetna Student Health Customer Service: 800-859-8471 (in or outside the U.S.)
Member Portal: ‘Contact Us’ Section
Prescription claims: Aetna Pharmacy Management at 800-238-6279
