Most Columbia Health Services Move to Virtual Delivery

Columbia Health
March 15, 2020

Consistent with public health measures to minimize the spread of the coronavirus, and to protect providers and students, most units in Columbia Health will move to a virtual service delivery model (phone/Zoom).  The following units are providing services as detailed on their respective pages.

*Jump to Letters to facilitate travel refunds

Alice! Health Promotion

Alice! Health promotion offers virtual health education appointments to help connect students with information and resources to make informed decisions about a broad range of health related topics. For students seeking assistance with examining their drinking and other drug-use behavior in a judgement-free environment,  Alice! offers virtual BASICS appointments by self, soft, and mandated referrals. Hours of operation are Monday – Friday, 9:00 AM – 5:00 PM. Call 212-854-5453 or email [email protected] to access these services.

Gay Health Advocacy Project (GHAP)

GHAP is available to support students with any sexual health-related concerns through virtual individual one to one sessions Monday – Friday, 9:00 AM – 5:00 PM. Call 212-854-6655 or email [email protected] to access this service.

Visit Go Ask Alice! Columbia’s award-winning health Q&A online resource to find reliable, accurate, and accessible health information to help you make informed decisions concerning your health and well-being.

Alice! is developing a variety of open virtual workshops and trainings to support students in prioritizing their health and well-being while navigating a remote learning and community environment.

Counseling & Psychological Services

Counseling and Psychological Services (CPS) offers virtual individual counseling and medication management for all students enrolled in Columbia Health, as well as assistance with referrals to local resources. These services enjoy the same privacy protections as face-to-face counseling. Hours of operation are Monday – Thursday, 8:30 AM to 7:00 PM and Fridays 8:30 AM to 4:30 PM. Call 212-854-2878 to access services.

After-hours crisis intervention is available at all other times.

CPS is developing a variety of nonconfidential virtual community supports.  Already in place is a forum for seniors in CC, SEAS and GS and a virtual Trans and Queer Self & Community Care Space.

Disability Services

Disability Services offers virtual support for academic and housing accommodations for students with various types of disabilities including but not limited to physical, hearing, visual, learning, psychological, and chronic medical conditions. Accommodations include exam accommodations, e-text, notetaking, learning specialist sessions, CART, and captioning. Students must register with Disability Services to receive accommodations and support services.

Hours of operation are Monday – Friday, 9:00 AM – 5:00 PM. Email [email protected] or call 212-854-2388 to access these services.

Medical Services

Medical Services offers limited on-site and virtual routine and urgent acute medical care, immunizations, as well as general nutrition and eating disorders, sexual health services, reproductive and gynecological services, LGBTQ health care, and guidance on confidential HIV testing.

Hours of operation are Monday – Friday, 9:00 AM – 4:30 PM.  Call 212-854-7426 to make a same-day appointment.

Walk-ins will not be accepted. All students are required to call 212-854-7426 in advance before visiting, including those with pre-scheduled routine appointments.

Letters to facilitate travel refunds

Columbia Health is unable to issue letters on behalf of students seeking travel refunds due to cancelled or postponed travel due to the COVID-19 outbreak, unless the cancellation was due to you being diagnosed by Columbia Health with COVID-19.

If this is University-related travel, please contact your school or program to assist with securing a letter. For personal travel, please contact the travel provider to discuss options they are offering in response to the crisis.

Sexual Violence Response

Sexual Violence Response (SVR) offers virtual trauma-informed, confidential support through crisis counseling/intervention, advocacy, prevention, and outreach.

Hours of operation are Monday – Friday, 9:00 AM – 5:00 PM. To make an appointment or to reach SVR staff during regular business hours, please call 212-854-3500 or email [email protected]

SVR Advocates are available 24/7 year-round via the Sexual Violence Response Helpline. Call 212-854-HELP/4357 to speak with an Advocate. Students may also call the helpline 24/7 for crisis intervention, options for reporting, seeking medical help, and safety planning.

To request an online workshop or training please click here to complete and submit a request form. Faculty and staff can request training by sending an email to [email protected].

Student Health Insurance Office

The Student Health Insurance Office offers virtual support to help students access affordable healthcare services by guiding them through insurance selection/enrollment, maximizing their benefits, verifying referrals for off-campus care, and providing support during the claims process.

Hours of operation are Monday – Friday, 9:00 AM – 5:00 PM. Email [email protected] to access these services.

Students with already scheduled appointments will be contacted regarding the move to primarily virtual appointments.  Those scheduling appointments will be provided details on how future appointments will be facilitated by phone or other virtual means.

If you have questions regarding COVID-19, please use the following resources:

  • For clinical questions, including symptoms, please call the hotline on 212-854-9355.
  • For informational questions, please email us at [email protected] or call the hotline on 212-854-9355 (Monday-Friday, 9am-5pm EDT).
  • For community updates, visit the Columbia COVID-19 website.

We know this is an uncertain time and appreciate your understanding as we modify our service delivery methods in the interest of public health. We also encourage you to take advantage of the online tools available regarding coping as well as the Go Ask Alice! Health Q&A resource.